At some point when owning a business, you’re going to have to meet up with clients or customers to talk. It might be for them to compliment you on a job well done, or they may have some concerns or questions about your product or service. Either way, you want them to feel good about coming into your office, so creating the perfect environment for them is vital, especially when you work from home.
Here are five top ways you can make your clients feel comfortable when they come to visit.
From what was once regarded as a luxury, an office space at home is now a must-have. Whether it’s a dedicated room in your home, an additional building in the garden or a small study, be sure to maintain a clean workplace and make it visually pleasing – this allows you to show your professionalism within the business. If you can fit extras such as skylights and insulation, you’ll make the space brighter and cozier in the winter months. Add a coffee machine and water cooler for a great way to break the ice and to encourage them to feel relaxed in your space.
You’ll want to purchase a comfortable set of chairs for people to sit across from, and make sure you offer tissues on a table or anything they might need. If you’re having any issues with heating or cooling, it might be worth getting this looked at so your visitors don’t feel too hot or cold. Temperatures can greatly influence everyone’s mood.
In a lot of offices, decorations tend to be a certain color palette, which might not be the most welcoming. While black and white can convey a sense of power, it’s not always the most comfortable – especially if you’re talking with someone who dissatisfied. The best thing for you to do is choose colors that will make people feel good and enjoy being there. This could mean spending an afternoon out of the office, comparing palettes and buying paint samples. Choose colors that give off a calming feel can go a long way to making other feel less stress.
When you want to connect with clients or customers, you want to show them a little bit of your personality and to include them in your life. Putting up pictures or on your desk, adding some of your favorite books and having business cards on show can go a long way to demonstrate you’re interested in connecting and finding some common ground.
It’s very easy to get defensive when talking, and this can be especially true when a customer wants to address something about your business that they’re unhappy with. Before they walk through the door, you’re going to need to think about how you can make them feel like their suggestions matter – this can be done by simply smiling and shaking their hand firmly. Treat people with kindness and you’ll usually get the same in return.
When making your customers and clients comfortable, you’re showing that you care and that you want to make everything better for them. The best way to do so is making your home business environment-friendly and welcoming – these little touches can go along way.
If you are interested in even more business-related articles and information from us here at Bit Rebels then we have a lot to choose from.
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