The licensed national referral brokerage treats the first phone call as the moment a referral is won or lost. Its answer is a US-based team that picks up as the agent’s assistant and hands the homeowner to the agent live.
Bottom Line
Diverse Referrals, ranked number 128 on the 2025 Inc. 5000, runs a US-based warm-transfer team called Concierge Connections. When a homeowner responds to outreach sent in a partner agent’s name, the team answers as that agent’s assistant and connects the homeowner to the agent by phone. The company operates in all 50 states under Florida brokerage license CQ1069325 and reaches its tenth year in business in 2026.
Real estate has spent years getting better at generating interest and not much better at catching it. A homeowner fills out a form or returns a call, and the response lands in a queue. By the time an agent follows up, the homeowner has moved on, called someone else, or decided the timing is wrong. The gap between a lead and a listing is where a large share of agent marketing spend quietly disappears.
Diverse Referrals, the national referral brokerage founded by Tim Dean in 2016 and headquartered in Largo, Florida, built a dedicated function to close that gap. The company calls it Concierge Connections: a US-based team whose job is to answer the homeowner first, speak on behalf of the partner agent, and put the two on the phone together.
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Where The Handoff Breaks
Most lead and referral products end at delivery. A homeowner’s contact information is passed to an agent, sometimes to several agents at once, and the agent starts from a cold call. The homeowner may not remember the ad that prompted the inquiry. The agent is an unfamiliar voice. The first conversation becomes a reintroduction rather than a continuation.
Diverse Referrals structures the process differently because its outreach is built around the agent from the start. Before a homeowner ever picks up the phone, they have typically seen the partner agent’s name and face through a handwritten letter, a custom webpage made for that prospect, a property-specific video featuring the agent, and retargeting ads. When that homeowner reaches out, they are responding to a specific local agent, not a company. Concierge Connections exists to protect that continuity.
How A Warm Transfer Works
When a homeowner calls or responds, a member of the Concierge Connections team answers as the agent’s assistant. The conversation stays in the agent’s name from the first word. The team member then transfers the homeowner to the agent directly, so the homeowner moves from a helpful first contact to the agent in a single, continuous conversation.
The result is a referral that arrives as a live conversation. The agent is not chasing a name on a list. The homeowner is not repeating themselves to a stranger. Both sides enter the call with context already in place.
“We build the agent’s reputation, not our own.” – Diverse referrals, on its brand-transfer model.
Why The Phones Stay In The Us
Diverse Referrals runs a globally distributed operation. Its team of roughly 30 employees and contractors works across the United States, Argentina, Colombia, the Philippines and other locations, and the company uses AI orchestration behind the scenes to keep a national operation running.
The homeowner-facing phone line is handled differently. The company keeps those conversations with a US-based team as part of a broader standard that every customer touchpoint remains human: real agent videos, real handwritten letters and real US-based phone conversations.
For a homeowner dealing with a probate estate, a divorce or a relocation, the voice on the other end of the line carries weight, and a person who understands the context makes the handoff to the agent easier.
Where Concierge Connections Fits In The Pipeline
The team sits at the end of a sequence that starts with data. Diverse Referrals sources homeowners six days a week across eight life-event and property signals: probate, divorce, expired listings, military relocation, multi-property ownership, pre-foreclosure equity, for-sale-by-owner listings and off-market indicators. Outreach is then produced in the partner agent’s name. Concierge Connections handles the moment the homeowner raises a hand.
| STAGE | WHAT HAPPENS |
| Source | Proprietary data identifies homeowners tied to eight life-event and property signals, six days a week. |
| Reach | Handwritten letters, custom webpages, per-property videos and retargeting ads go out featuring the partner agent. |
| Answer | Concierge Connections picks up as the agent’s assistant when the homeowner responds. |
| Transfer | The homeowner is connected to the agent by phone in a live warm transfer. |
What It Asks Of The Agent
A warm transfer only works if the agent answers. Diverse Referrals is built for agents who respond quickly, are comfortable having outreach carry their name, and are focused on building a local brand. The company frames the potential outcome for agents who work the program consistently as roughly one to three additional closings per month, a figure it presents as illustrative and not guaranteed. Results vary by market and by how the agent follows through.
The model also keeps the relationship with the agent. The homeowner remembers the agent’s name, the agent’s video and the agent’s assistant. That continuity is the point of the design, and it reflects the position Diverse Referrals has held for a decade: the marketing dollar goes toward the agent, not the company.
Bottom Line
The most expensive part of real estate marketing is the interest that goes unanswered. Diverse Referrals built Concierge Connections so that a homeowner who responds reaches a person right away, hears the agent’s name, and gets handed to the agent live. For agents weighing referral partners in 2026, that handoff matters as much as the lead itself.
About Diverse Referrals: Diverse Referrals is a licensed national real estate referral brokerage operated by Diverse Marketing LLC (FL Brokerag License CQ1069325), delivering life-event-based referrals to agents in all 50 states. Founded in 2016 and headquartered in Largo, Florida, the company was named number 128 on the 2025 Inc. 5000. Media contact: Tim Dean, tim@meetdiverse.com, 1-833-DIVERSE.
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