Categories: Social Media

FollowBase | Customer Service and Support via Twitter!

It is important specially for the service oriented companies to have a good no a great customer service.  Most consumers now would love to be able to send their messages to the companies they support by busying their service and products through the customer service.

There is a new tool now that enables Companies with Twitter accounts to get feedback, recommendations, complaints, suggestions on Twitter via FollowBase.

Followbase is a real-time customer service & support forum for any company that uses Twitter.  They  scan Twitter and collect customer ideas, problems, questions and mentions of your company so you can share what people are saying and respond.

Claiming your company forum enables you to customize it, moderate, add employees to your team and much more.

This is a great tool to enable you to engage more with your customers and get feedback real time.

Image Source

followbasescreenshotfollowbasescreenshot

AddThis Website Tools
Misty Belardo

Misty is a Digital Sr. Project Manager at Barefoot Proximity in Cincinnati OH. Her true love is design and self-expression. She believes in encouraging others to bring out their creativity to the surface and in whatever medium they feel comfortable with. A designer at heart that loves hand drawn design. She enjoys sketching, painting and doodling. Creating avatars and hand drawn icons and logos are her favorite. Gifted with a very active imagination and uses that to blog about her interactive experiences. Coffee and music lover. Loves social media, co host of PodJamTV with Marty McPadden. Connect with her on Twitter @mistygirlph and FaceBook : Mistygirlph

Recent Posts

Must-Have Home Décor Items To Make Your Space Instagram-WorthyMust-Have Home Décor Items To Make Your Space Instagram-Worthy

Must-Have Home Décor Items To Make Your Space Instagram-Worthy

Pinterest and Instagram have flooded our timelines and head spaces, exposing us to awe-inspiring designs…

23 hours ago
Custom CRM Is Essential For Your Business Growth A GuideCustom CRM Is Essential For Your Business Growth A Guide

Custom CRM Is Essential For Your Business Growth A Guide

In this article, we’ll discover a Custom CRM, why it’s crucial for groups, and what…

24 hours ago
How Do Modern PoS Machines Streamline Everything From Sales To Inventory?How Do Modern PoS Machines Streamline Everything From Sales To Inventory?

How Do Modern PoS Machines Streamline Everything From Sales To Inventory?

Efficiency in business operations directly impacts growth and customer satisfaction. Businesses today require seamless transaction…

1 day ago
How To Find The Best Aftermarket Parts To Repair Your TruckHow To Find The Best Aftermarket Parts To Repair Your Truck

How To Find The Best Aftermarket Parts To Repair Your Truck

When your truck needs repairs, choosing the right aftermarket parts can mean the difference between…

1 day ago
Insights From Lena Esmail On How Technology And Community-Based Care Can Work TogetherInsights From Lena Esmail On How Technology And Community-Based Care Can Work Together

Insights From Lena Esmail On How Technology And Community-Based Care Can Work Together

The healthcare industry is at a crossroads. As technology continues to revolutionize the way we…

3 days ago
Dennis Pappas: Designing Green Spaces For A Better CityDennis Pappas: Designing Green Spaces For A Better City

Dennis Pappas: Designing Green Spaces For A Better City

Dennis Pappas is a landscape architect with a clear mission—make cities greener, healthier, and more…

3 days ago