Categories: Technology

Why Is Cloud Enterprise Help Desk Better Than On-Premise One?

By official statistics, the cloud infrastructure annual revenue only in the USA is currently almost $178 billion. Nay, nearly 50% of corporate data worldwide is retained in the cloud today. This commercial trend is associated with numerous advantages of storing information on remote servers. However, some business owners still prefer on-premise services nowadays. And this fact frequently repels entrepreneurs from choosing cloud technology.

Experts note that the enterprise client support sector has the same situation. So, they compared what is better if matching cloud vs on-premise enterprise help desk to assist entrepreneurs in not being confused when choosing the most appropriate variant. However, specialists recommend contacting reputable companies (e.g., Help Desk Migration) to implement the specified technologies into business. Otherwise, entrepreneurs risk wasting their funds.

IMAGE: UNSPLASH

On-Premise Enterprise Help Desk Features

Storing data on local servers allows users to immediately access any information or applications. What’s more, business owners can maintain or update the software under their own schedule. Additionally, in this case, entrepreneurs receive full control over the apps’ configuration.

Nay, since the business owners’ servers host an on-premises environment, entrepreneurs can manage the security and privacy settings of their customer services. And that’s the primary reason why some businessmen prefer local hosting. But can this feature outweigh all the benefits of cloud client support? Let’s see this in detail.

What Should Business Owners Know About Cloud Enterprise Help Desks?

First, the myth about the low protection level of such systems has to be dispelled. E.g., cloud technologies are less vulnerable to hacker attacks than local ones. That’s because of the servers’ remoteness. Moreover, most cloud providers offer businesses reliable VPN services.

Customization And Scaling Peculiarities

Cloud enterprise help desks are easier to set up than on-premise ones. That’s due to support managers needing to tune the features proposed by providers in this case. On the other hand, local systems require employees initially to set up custom interfaces. Then, and only after that, support managers receive the opportunity to customize the client service options.

Nay, experts note that cloud systems are pretty easy to scale. All technical operations within such a process are usually performed by providers. And on-premise systems demand business owners buy additional equipment for such purposes. Furthermore, entrepreneurs need to hire skilled IT specialists to customize the purchased facilities.

Key Benefits Of Cloud Enterprise Help Desks

Primarily, it should be highlighted that such systems suit any small, middle, as well as large businesses. For comparison, on-premise client service fits mostly huge companies as it commonly offers licenses for teams of five or more employees. The other cloud customer support pros are:

possibility to access the needed information and software from anywhere with an online connection;
quick deployment process (users just should log in to the system);
availability of round-the-clock support for customer service managers;
quick ROI (it’s much faster than the recoupment of on-premise systems).

Those wanting to move their local support services to the cloud can find information on this topic in thematic blogs (e.g., on help-desk-migration.com).