Key Findings From Trelica’s Research On ChatGPT Adoption

Widespread Adoption

70.8% of organizations within Trelica’s customer base are using ChatGPT in some capacity. This rate is slightly below OpenAI’s claim that “over 80% of Fortune 500 companies” have adopted ChatGPT as of August 2023.
Adoption is notably uniform across different industries and geographies.

Adoption by Company Size

• Small companies (0-100 employees) lead in adoption, with a rate of 38.8%.
• Medium-sized companies (100-1500 employees) follow at 24.6%.
• Large organizations (over 1500 employees) have an adoption rate of 12.7%.

IMAGE: TRELICA

Why do smaller companies lead?

• Agility and Faster Decision-Making: Less bureaucracy enables quicker adoption.
• Resource Optimization: ChatGPT provides affordable productivity solutions.
• Ease of Implementation: Smaller scale operations allow for smoother integration.

Financial Investment

Only 18% of Trelica’s customers have expenses tied to ChatGPT or OpenAI services, representing a quarter of those using the tool.
Spending primarily involves individual subscriptions, not enterprise-level investments.

Why is financial commitment low?

• Uncertain ROI: Organizations are cautious without clear benefits.
• Exploratory Usage: Most are leveraging basic, free features to assess impact.
• Budget Priorities: Economic uncertainty shifts focus to immediately strategic technologies.

IT Team Responses

• Unmanaged (32.6%): Many organizations have yet to integrate ChatGPT formally.
• Active Monitoring (23.9%): Organizations are in a review phase.
• Formal Integration (17.4%): Policies and guidelines are in place for managed use.
• Acknowledged but Not Managed (21.7%): Recognized presence without active control.
• Deliberate Non-Engagement (4.3%): Strategic decision not to adopt.

IMAGE: TRELICA

Trelica’s Recommendations for IT Leaders

• Engage Early Adopters: Identify and collaborate with those already using premium features to guide future policy and investment.
• Develop Clear Policies: Establish initial guidelines and conduct pilot programs to understand usage impacts.
• Monitor Usage: Use SaaS management tools like Trelica for visibility, compliance tracking, and effective cost management.
• Adapt Policies Continuously: Stay flexible as ChatGPT use cases evolve and new insights emerge.

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