Author: Ashwini Dave
How To Improve Your Customer Support Team’s Productivity
A chaotic customer support team can cripple your business and negatively impact your bottom line. This is where agent productivity and happiness can play a vital role. In fact, agent productivity and customer happiness are inherently tied to each other. Here's a positive picture data paints for us:
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What Is A Customer Service Knowledge Base?
It's a continuous struggle to provide superlative customer service. Consumer expectations are rising across the board—not due to a specific industry but from all of the excellent interactions that leading companies provide. A study conducted by Microsoft provided further evidence on the importance o ...
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