Author: Ashwini Dave

How To Improve Your Customer Support Team’s Productivity

How To Improve Your Customer Support Team’s Productivity

A chaotic customer support team can cripple your business and negatively impact your bottom line. This is where agent productivity and happiness can p ...
What Is A Customer Service Knowledge Base?

What Is A Customer Service Knowledge Base?

It's a continuous struggle to provide superlative customer service. Consumer expectations are rising across the board—not due to a specific industry b ...
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