SearchUnify has announced the launch of its Agentic AI Suite, a coordinated ecosystem of autonomous, context-aware AI agents created to unify enterprise knowledge, automate complex workflows, and strengthen support outcomes across customer and employee channels.
Many organizations still rely on disconnected chatbots, static knowledge bases, and manual workflows. These systems often make it difficult for teams to keep up with rising expectations. Resolution times slow down, support costs increase, and customer experience becomes inconsistent. Traditional rule-based tools respond only when prompted and lack deeper context or meaningful integration with enterprise systems.
The Agentic AI Suite is intended to address these limitations by introducing a more coordinated approach to support automation.
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A Shift Toward Coordinated Intelligence
With this launch, SearchUnify outlines a model built around nine specialized AI agents that work together as a system. Each agent is designed to handle a specific role while sharing context and information with others.
“The era of isolated chatbots and rule-based automation is over,” said Vishal Sharma, Chief Technology Officer at SearchUnify. “Agentic AI represents a fundamental shift from systems that merely react to ones that truly reason. This launch allows enterprises to create adaptive, self-learning support ecosystems that scale intelligently and sustain customer trust.”
Specialized Agents Working As One
Each AI agent plays a distinct part in improving support operations. The AI Support Agent handles level-one queries independently. The AI Agent Partner assists human agents with summaries, sentiment insights, and recommended responses. The AI Knowledge Agent creates and refreshes support articles. Meanwhile, the AI Escalation Manager anticipates potential issues before they impact customers.
Additional agents review case quality, monitor SLA adherence, support L2 debugging, and help streamline internal workflows. Together, the system is designed to improve consistency and reduce repetitive work over time.
Integrated Context And Operational Visibility
The Agentic AI Suite connects directly with enterprise knowledge bases, CRM platforms, helpdesk tools, and analytics systems. This integration is intended to provide context-aware self-service, smarter case deflection, accurate routing, timely agent assistance, and improved workflow automation. Analytics provide clear visibility into support performance through analytics.
Enterprises can expect practical outcomes, including fewer incoming tickets, faster resolutions, higher customer satisfaction, greater agent productivity, and reduced operational costs.
“Agentic AI is not about replacing people, it’s about empowering them,” added Sharma. “Our vision is to give human agents intelligent co-workers who learn continuously, collaborate effectively, and contribute to measurable business results.”
Applications Across Sectors
The suite is designed for organizations across SaaS, BFSI, healthcare, retail, and the public sector. Its modular architecture allows teams to add new agents or refine existing workflows without disrupting current systems.
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