Businesses have relied on communication over the phone for decades now, and voice calls remain an important aspect to many types of businesses today. Just because this method continues to be a popular mode of communication doesn’t mean it has to be done the same way it always has been when something better comes along.
Check out three business communication trends you should consider adopting below.
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1. Virtual Phone Systems
Virtual phone systems, such as those offered by Ooma, are a new trend among businesses large and small, and they are definitely worth considering for your business. These app-based phone systems don’t require businesses to shell out thousands of dollars for new phone equipment or installations; instead, they can run on your employees’ cellphones, computers, or tablets.
Quality virtual phone system providers also offer plenty of other features for a great price, such as call recording, virtual receptionists, and video conferencing. This new way of business communication also allows business owners to add new lines quickly and easily when new employees are added, and you only have to pay for the features you need. No wonder this way of phone communication is trending!
2. Chat Services
More and more businesses have begun adding AI chatbots to their website that can answer basic customer questions without having to connect to a real support staff employee. This may sound impersonal, but chatbots free up lots of time and energy for your support staff by answering common questions, so that they can focus on assisting customers with more hands-on needs.
Chatbots can also walk customers through a series of questions before sending them to a human support staffer, helping to narrow down which type of support staff they should talk to.
3. Social Media Support Staff
Most business leaders now understand how important it is for any company to have an online presence in this day and age. Social media accounts can help increase your brand awareness and give prospective customers more information about who you are and what you can do for them. Many businesses have taken their social media to the next level by providing support through social media channels, making it easier for customers to get the answers they need instantly.
Customers like working with brands and companies that make it easy to communicate, and following these three business trends can give you a leg up over the competition in no time at all.
If you are interested in even more business-related articles and information from us here at Bit Rebels, then we have a lot to choose from.
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