Get accurate utility bills. Don’t continue working with an exorbitant energy supplier. Follow the right steps when making a complaint. Visit website to compare rates from different suppliers. Here are tips and tricks for making a complaint about your energy supplier.
An energy complaint refers to the actual process of raising a complaint regarding a certain business supplier. For instance, if your energy bills are inaccurate, you can raise a complaint. Also, you don’t have to pay huge bills. Raise a complaint and have the issue resolved.
There are several reasons why businesses complain. Here are the top reasons why you should complain. Read on!
Late, Inaccurate Utility Bills
You should always get accurate bills. Also, don’t condone a company that sends you late bills. Remember, you need to budget early. Later bills will inconvenience your business. It will affect cash flow-related issues. Plus, it can negatively impact your company’s profitability.
Inaccurate bills can lead to overpaying or underpaying. Overpaying will strain your company financially. Underpaying can increase your company’s future debt. Thus, getting accurate bills is very important.
Not Receiving Bills
Have you been receiving your energy bills on time? If not, then it’s time you consider filing a complaint. Otherwise, you might not be able to make timely payments. And this could force your supplier to subject you to a recovery action or even threaten to disconnect your power supply.
If you think you’re being overcharged, don’t hesitate to file a complaint. This usually happens when your energy bills are estimated. But the good news is that your supplier can always refund the money.
Another thing that could be increasing your bills is being on an unsuitable deal. If you don’t switch to a new energy plan before your current contract expires, you might be forced to pay deemed rates. So, be sure to consult with your supplier to find out what’s contributing to the high bills.
Are you having difficulties accessing your business energy account? If that’s the case, then you need to raise an issue with your energy provider. Don’t wait until it’s too late to address this issue as it might prevent you from accessing your online portal.
Poor Customer Service
If you feel that you’re getting poor customer service, then it’s better to find a new supplier. If you aren’t comfortable with your current supplier, you’ll want to get the issue fixed immediately. And if this can’t happen, then you might have to switch to a different energy provider.
Certain suppliers can’t offer the desired level of customer service. They cannot handle customers courteously and respectfully. Research shows that while most suppliers respond to 80 percent of customer requests within two days, other suppliers only respond to 30 percent in this timely manner.
How To Complain
Are you having trouble with your current supplier? If so, then you should consider raising the issue with them. Let them know how you feel about their services. If they can’t help, you may have to file a complaint with the Energy Ombudsman.
What You Need To Complain
If you decide to file a complaint about your current energy provider, make it a point to gather as much evidence as you can. Make sure that you have the following details at hand:
Your energy provider will want to know who they’re dealing with. Thus, be sure to provide them with your full name and account number. These details must be as accurate as possible. You can find them on your energy bill.
Photos Of Your Meter
If your meter is faulty, take some photos of it. And if you think you’re being overcharged, take pictures of the latest reading. Your supplier might ask you to give them the MPAN (Meter Point Administration Number). Having a photo of your bill and meter will make it easier for the supplier to follow up on the issue and provide real-time solutions.
If you choose to make a complaint, always take note of your previous emails and phone calls. Record the times and dates, as well as, the name of the representative you spoke with. If you’re making your complaint through email, keep copies of the texts and any responses you got from your supplier.
Who To Complain To
The first thing you need to do is to contact your supplier and try to resolve the issue. But if you still feel unhappy about their services, you may want to forward your complaint to the Energy Ombudsman. It may also be worth talking to Citizens Advice. They might offer additional support whenever necessary.
Citizens Advice previously launched a non-domestic performance league table aimed at keeping energy suppliers in check. This platform allows you to compare the performance of different energy suppliers.
So, if you have a problem with your energy provider, consider contacting them for advice. And if you want to take the case further, reach out to the Ombudsman. You can contact them if you’re a microbusiness or have waited for over eight weeks for your supplier to respond to your complaint.
First, talk to your supplier. Tell them your issues. Supply them with all the evidence. You can either email or call them. Wait for a response. If they don’t respond, take action. You can also switch to a new supplier and get the best services.
It’s better to work with a supplier who cares for your needs. So, don’t get stuck to your current contract. You still have a chance to make a switch and enjoy excellent customer service. Simply go online and reveal the benefits of powerful energy comparison tools. This will make it easier for you to find a better energy deal.
The Bottom Line
Inaccurate energy bills can cost your business. They can increase your utility bills. That’s why you should complain about your energy supplier. Contact the supplier’s customer care desk. Have the right information. Make a complaint about your supplier with the above tips and tricks.
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