Many large organizations are already reaping the benefits of robotic process automation, but what about smaller businesses? Small businesses can often face several challenges, mostly down to limited resources and budgets, but they are also agile. This means they could have the ability to adopt new technologies much easier than a big company with complex processes and red tape.
The economy is made up of mostly small businesses that rely on the power of high productivity and creativity levels. With fewer resources, this isn’t always so easy, but that’s where RPA comes in.
Automation For Small Businesses
The global RPA market is continuing to grow at a huge pace as more and more businesses begin to integrate the software into their everyday operations. In 2020, the market was worth $2.5 billion, up from $271 million just four years previously.
Automation for small businesses can help to meet the growing demands on staff, ensuring teams can improve day-to-day operations to keep up with competitors. The aim of RPA is to improve processes while reducing operating expenses, which is perfect for a small business that has goals and objectives to meet in order to grow.
Use Cases For RPA In Small Businesses
RPA is primarily designed to help you automate repetitive tasks, particularly those that are rule-based. This can include anything from inputting data, order processing and more, which in turn will save your business time and money.
One of the most popular use cases for RPA is customer service. RPA can help you resolve tickets much faster, rather than having an employee manually find information to validate the customer’s profile and answer their query. Many of the tasks involved in helping customers can be automated.
Invoice processing is an important financial function, but it can be time-consuming. What’s more, if errors are made, it could be costly to the business. Instead, RPA robots can follow a set of rules to process the invoice automatically, saving your finance department a lot of time which can be used on other high-value tasks.
RPA can also play a role in your HR department, assisting with employee onboarding processes. This can be particularly repetitive and mundane for staff, but the right software could help to generate an automated workflow when a new employee account is created. Similarly, RPA can be used to create an automated payroll system, which will standardize the processes and look after a huge range of payments.
Where Do You Start?
For a business new to RPA, it can feel like a daunting prospect, particularly if staff aren’t familiar with the software. It’s important to choose the right RPA partner who can help your team to unlock the full value of the software.
Choosing an RPA partner should help you to set the foundation for a successful RPA deployment, from determining the scope of the project to launching the first pilot program. What’s more, working with an RPA partner can offer the support, training, and awareness your team needs to embrace the technology with confidence.
With a huge variety of uses for RPA in small businesses, it’s key to make sure you’re getting the most out of your solution by applying robots to the processes that will make the biggest difference for your business. Identify the areas that require support and speak to your partner about what you can do to streamline the business processes within these areas.
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