VoIP is all the rage these days, but do you know what it can do for your business? Consider the following facts, and then read on to better understand this telephony system and how it works.
- Small businesses that use VoIP saved 40% on local calls, 90% on international calls, and 30% on teleconferencing
- VoIP boosts productivity by 20%
- VoIP use can save up to 32 call minutes a day, or more than 2 1/2 hours of call time in a single workweek. Multiply this by the number of employees a business has and it’s clear that VoIP is a massive time-saver.
A Basic Overview Of VoIP And How It Works
Nick Allo, the Director of IT Services at SemTech IT Solutions, explains that VoIP is the technology that allows individuals to make and receive phone calls over the internet instead of using traditional phone lines. Ian Brady from Steadfast Solutions expands on this explanation, noting that VoIP travels through the internet in the same way an email is sent from one person to another.
No-one has to pay a fee for sending an email; it’s free. VoIP works in the same way, utilizing the World Wide Web as a carrier and making it possible for people to call anyone in the world at a very low cost. At the same time, VoIP doesn’t just enable businesspeople to make phone calls to suppliers, partners, and clients.
VoIP systems offer a wide range of services and amenities that a company can use to maximize profits, save time, lower business costs, and improve customer services. As Mr. Brady points out, VoIP systems can also be used for videoconferences, making it possible for people who live in different cities, states or even nations to see each other face-to-face.
The video used is high-definition, offering a crystal-clear picture of the individual at the other end of the call. Additionally, VoIP can be used to send instant messages and digital faxes. Businesses use it to send voicemail messages and to set up interactive voice response systems that guide callers to the agent or information that can offer the best answers to their questions and concerns.
Various software programs even allow users to connect to a VoIP system directly, streamlining work processes and saving busy office workers a great deal of time. What’s more, VoIP and its many features aren’t just for companies with a lot of money to spend on IT equipment.
As Joe Cannata from Techsperts LLC reports, VoIP features and tools such as team collaboration, digital fax, SMS, automatic call recording, auto-attendant, and mobile apps are considered standard features and typically included in base plans. Unlike past telephony systems, VoIP doesn’t require large closets full of messy equipment and can be easily set up, maintained, and even transferred as the need arises.
What’s more, small business owners who need help creating a VoIP system that suits their exact needs and budget can get expert help from a local IT managed service provider. IT MSPs not only offer cutting edge equipment but can also set up your new VoIP system, monitor it to ensure that it’s secure and in good working order at all times, and offer emergency repair services should problems arise.
Taking Advantage Of The Benefits
VoIP technology has much to offer any business owner in any industry. As Nick Allo points out, some of the main benefits are reduced costs and the ability to scale the VoIP system to meet your exact needs at any given time.
Furthermore, as Joe Cannata accurately notes, VoIP systems make it easy for businesses to stay connected with employees who work remotely, customers, suppliers, and business partners. The flexibility of being able to contact anyone from anywhere cannot be beaten by any other type of telephony system.
Given all that VoIP has to offer, it’s not surprising that experts expect that there will be nearly 205 billion corporate VoIP consumers by 2020 and 3 billion people using VoIP on mobile devices by 2021. VoIP systems use a company’s internet connection to its fullest potential by enabling businesses to make phone calls and even organize video conferences without having to set up and pay for costly phone services. It also provides easy access to features that are commonly used by large companies to offer improved customer service.
Any business owner who wants to grow his or her business should seriously consider taking advantage of VoIP technology and all that it has to offer. With a bit of professional help, any business can move into the future, saving time and money while increasing profits.
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