One of the biggest challenges for small businesses in today’s e-commerce space is handling the supply chain logistics that come with processing customer deliveries and ensuring that orders are sent to customers in a timely and accurate manner. While large companies have mastered this aspect of the business, it’s not so simple for small businesses to master their delivery service.
Delivering orders to customers doesn’t have to be complicated, though. Here are some of the top things that small business owners can do to improve their delivery service.
Invest In Addressing Software
It’s surprising how many small businesses fail to double-check their customers’ addresses. A wrong address can result in delayed delivery or even failure to deliver. This will most likely lead to negative reviews or ratings for your business. Invest in an address validation software to confirm if addresses are correct to streamline your delivery service.
Consider More Efficient Delivery Options
While there are many delivery options available for small businesses, it’s important to choose the most efficient and reliable one for your business. According to Pallet Anywhere, a top pallet delivery company, businesses must choose an affordable and convenient delivery option that fits their business needs and customer delivery requirements in the best way possible.
Unless you have your own delivery fleet and drivers, the delivery option you choose should be reliant on an already established network of courier service providers who offer convenient door-to-door services. While you can deliver to customers within a small area, it’s more advisable to work with a dedicated courier to ensure more reliable services.
Implement Systems For Smooth Delivery
Don’t think that your employees alone will be enough to ensure smooth delivery services. Think of every step that customer orders will go through. Your entire supply chain should be analyzed to ensure a more streamlined process, from order through delivery. Have in place step-by-step checklists for every transition point or step to ensure everything is done correctly.
Optimize Delivery Performance
[pullquote]One of the best ways to optimize your delivery service is by ensuring that you can track all your orders right from when they leave your business warehouse to when they arrive at your customer’s’ doorstep.[/pullquote] GPS tracking is an indispensable tool when it comes to optimizing your delivery service. Route optimization is also important if you want to achieve greater efficiency and improve order delivery timelines with more accurate ETAs.
Small businesses need to invest more in real-time scanning and tracking as well as smart packaging options for their customer orders if they want to improve their delivery services while keeping their shipping costs down.
Communication Is Key
Keeping your customers informed about their order delivery status is critical. You can provide text or email notifications to let them know when their order has been processed when it has been shipped and the estimated time of order delivery. You should know when each step of the delivery process has been accomplished so you can accurately inform your customers.
Remember to follow up once orders are delivered just to be sure your customers are satisfied with the purchase and delivery time. This is a proactive way to get customer feedback and understand their expectations. Remember that customer service is also critical, so ensure that the delivery service personnel who handle your order deliveries are professional.
Small businesses are facing increased pressure to improve efficiencies and to speed up the delivery processes as large companies do. How your small business responds to customer needs could be the difference between dealing with constant delivery problems and scaling your business.