Search query: customer
The Customer Journey – Why Accessibility And Design Matter
The very first website, which is still around today, was a utilitarian list of links by necessity. It was almost all that was possible in 1991. Things ...
Understanding Customer Retention
Customer retention is the process of involving existing customers to keep buying products or services from your business. Customer retention is based ...
Improve Your In-House Customer Support Department
The Customer Support department is one of the most important parts of any company. Clients’ opinions about your company is built on the experience of ...
How To Convert YouTube Subscribers Into Customers
It is a tenet of business that the purpose of a company is to create a customer. As important as it is to grow your YouTube channel and gain more and ...
How To Identify And Optimize Your Customer Touchpoints
The saying, “First impressions last”, is very true for all businesses. Your first contact with a potential customer strongly impacts their decision to ...
What Is A Customer Service Knowledge Base?
It's a continuous struggle to provide superlative customer service. Consumer expectations are rising across the board—not due to a specific industry b ...
How Do You Improve Customers Response Time
When operating a business, one of the most important aspects is customer service. Of course, the quality of customer service makes a huge difference. ...
Determining The Right Software To Improve Customer Experience
Technology keeps evolving, and most corporations face myriad challenges trying to keep up with the changing trends. With the increased use of technolo ...
How To Improve Customer Engagement On Your Company’s Website
Having a website is essential for any reputable business. When a potential consumer decides they might have an interest in a company or brand, the fir ...
How, Why, And When To Send Customers A Satisfaction Survey After A Purchase
You’re probably aware that customer satisfaction surveys can help you secure long-term, loyal customers. Customer satisfaction surveys help you unders ...
Customer Experience Is Key To Business Success. – Here’s Why!
Picture this: you buy a product from a company you've heard great things about, only to realize that you hate it. What do you do? Do you buy another p ...
Ways To Use Big Data To Get To Know Your Customers Better
The term “big data” sounds scary to many SMBs. Big data, however, isn’t just for big corporations. Practically any business can benefit from using big ...
7 Tips For Keeping Customers’ Data Safe
Nothing upsets customers quite like companies mishandling their data. Whether a malicious insider or external hack is to blame, customers aren’t forgi ...
5 Obvious Facts Why Companies Need Customer Reviews
Did you know that having positive reviews on a website affects customer conversion by 18%? If you are still afraid to ask your customers for reviews b ...
How To Build A Remote Customer Service Team That Keeps Your Customers Happy
COVID-19 has caused many businesses to shut their doors temporarily, or, in some cases, for good. If you’re a business that’s kept its doors open and ...