Tag: Customer Service
The First Commandment Of Business – Know Thy Customer
It takes a lot to run a business: commitment, money, time, and organization skills, to name just a few. But there’s if there’s one thing that is singularly important to running a successful business, it’s this: knowing your customer.
From the start, a full understanding of your customers (and pot ...
7 Easy Ways To Significiantly Improve Your Customer Service
Customer service is something that you know that you have to do. Without satisfying your customer, there is absolutely no way that you’re going to be able to succeed as a company. After all, without your customers, what kind of company are you running? However, you might have been thinking lately an ...
![Better Social Media Customer Service – Fails And Fixes [Infographic]](https://bitrebels.com/wp-content/uploads/2015/03/social-media-customer-service-infographic-optimized.jpg "Better Social Media Customer Service – Fails And Fixes [Infographic]")
Better Social Media Customer Service – Fails And Fixes [Infographic]
Social media is becoming an ever more vital part for companies to stay in touch with their customers, fans and audience. We already know that if your company does not have an online presence you don't exist. At least that is the saying. It is now also becoming vital to have a social media presence s ...
![How Social Media Customer Service Could Evolve By 2015 [Infographic]](https://bitrebels.com/wp-content/uploads/2013/09/modern-customer-service-social-media-optimized.jpg "How Social Media Customer Service Could Evolve By 2015 [Infographic]")
How Social Media Customer Service Could Evolve By 2015 [Infographic]
As social media customer service continues to evolve, the debate over whether or not customer service belongs on social media in the first place goes on. Some people say social media is just making bad customer service worse. Other people (65% according to recent surveys) say customer service via so ...
![25 Customer Service Skills Every Company Should Require [Infographic]](https://bitrebels.com/wp-content/uploads/2013/09/customer-service-skills-needed-infographic-optimized.jpg "25 Customer Service Skills Every Company Should Require [Infographic]")
25 Customer Service Skills Every Company Should Require [Infographic]
When was the last time you talked to a customer service rep who was friendly and helpful? There are people in customer service who pride themselves on genuinely helping customers, but there are just as many who don't. Sometimes it feels like customer service barely exists anymore. Social media has a ...
![5 Customer Service Myths Worth Knowing About [Infographic]](https://bitrebels.com/wp-content/uploads/2013/08/5-customer-service-myths-infographic-optimized.jpg "5 Customer Service Myths Worth Knowing About [Infographic]")
5 Customer Service Myths Worth Knowing About [Infographic]
I have personally come across some really bad customer service in my life. I have also had really good experiences that are just beyond what you would expect. It's apparent that some brands suck at customer service, and their brand loyalty and image mirrors that. But as with all things, there are my ...
![7 Ways To Provide Exceptional Online Customer Service [Infographic]](https://bitrebels.com/wp-content/uploads/2013/06/ecommerce-online-customer-service-infographic-optimized.jpg "7 Ways To Provide Exceptional Online Customer Service [Infographic]")
7 Ways To Provide Exceptional Online Customer Service [Infographic]
We all know that consumers want to deal with customer service issues online these days, but are brands able to keep up? According to recent research by uberVU, the answer is simply no. For example, 65% of the world's top businesses are on Twitter, but companies only respond to an average of 30% of t ...
![12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]](https://bitrebels.com/wp-content/uploads/2013/05/bizarre-customer-service-queries-infographic-optimized.jpg "12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]")
12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]
It's Friday, and most of us were ready to start our weekend yesterday, if you know what I mean. For most people, a perfect day is a day without problems. Unfortunately, that's sometimes not the way things turn out when you buy something or when something decides to completely crunk out. If you are n ...
![How Your Company Can Benefit More From Social Media [Infographic]](https://bitrebels.com/wp-content/uploads/2013/04/how-company-benefit-social-media-optimized.jpg "How Your Company Can Benefit More From Social Media [Infographic]")
How Your Company Can Benefit More From Social Media [Infographic]
Social media for business is evolving at a very fast pace right now. It has always moved and developed quickly, but in the past it was just a matter of building a strong social media presence, which was mostly used for marketing. In 2013, social media for business has started to evolve passed that. ...
![Business Social Media: How To Setup A Solid Foundation [Infographic]](https://bitrebels.com/wp-content/uploads/2013/02/your-social-media-roots-infographic-optimized.jpg "Business Social Media: How To Setup A Solid Foundation [Infographic]")
Business Social Media: How To Setup A Solid Foundation [Infographic]
If you have a new business and you're just getting everything setup in social media, you might be unsure about where to put your time and energy. After all, you want to have a social media presence spread over several sites, but which ones are the most important? We've written about this many times, ...
![Social Customer Service: Trading The Phone For Tweets [Infographic]](https://bitrebels.com/wp-content/uploads/2012/12/customer-service-social-media-infographic-optimized.jpg "Social Customer Service: Trading The Phone For Tweets [Infographic]")
Social Customer Service: Trading The Phone For Tweets [Infographic]
There are some things our kids will never have any experience with like cassette tapes, floppy disks and what it feels like to dial a rotary telephone (even I barely remember that). At the rate customer service is evolving, another thing they may never experience is what it feels like to call a cust ...
What We Can All Learn From Buffer About Customer Service
The social tool, Buffer, is truly amazing at helping people with social media time management by sharing and scheduling content, which allows them to focus more on being social via the web or mobile device. Last month, I wrote articles on Social Media Examiner about 6 Free Mobile Apps To Enhance You ...
![How To Fix Negative Reviews & Your Online Reputation [Infographic]](https://bitrebels.com/wp-content/uploads/2012/10/Online-Reputation-Management-Infographic-optimized.jpg "How To Fix Negative Reviews & Your Online Reputation [Infographic]")
How To Fix Negative Reviews & Your Online Reputation [Infographic]
Online reputation management is a hot topic these days. If you have a small business, you know that perception is reality, and having a good online reputation is critical to your success. Customer reviews are considered to be very credible, and people use both positive and negative reviews each day ...
![10 Things You Can Learn From Your Customers [Infographic]](https://bitrebels.com/wp-content/uploads/2012/09/Learn-From-Your-Customers-Infographic-optimized.jpg "10 Things You Can Learn From Your Customers [Infographic]")
10 Things You Can Learn From Your Customers [Infographic]
Getting to know and understanding your customers will help give your business an edge against your competitors. You can learn a lot from your customers, and by getting to know them better, you will start developing relationships that will help build a loyal customer base that no other marketing stra ...
Interview: X-Treme Geek – Where Being A Geek Is Big Business
Everyone who knows us here at Bit Rebels knows that we love to celebrate geeks, promote geeks and write about everything that has to do with being a geek. We often joke that someday geeks will inherit the earth, and if you're a geek, you know you are always welcome here. Gone are the days when geeks ...
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