Search query: customer

When you are focused on growing your business, the last thing that you want is to have bad customers on your side. If you want to really grow, then you should be on the lookout for the best customers who will come along with you on this journey and be partners of yours. Many companies don’t think ab ...

Your company’s online reputation is very important. After all, that’s the public face of your business that you put forward, so it’s important that you don’t undermine your good standing. Many business owners, however, don't understand how to manage their company reputation, especially when it comes ...

Pay careful attention now because this could mean you gaining an edge in the tough competition for customers online. We all know how social media has become a way to gain the attention of brands and companies as a customer, however, it's still slow and most of the time you don't get an answer at all ...

I have personally come across some really bad customer service in my life. I have also had really good experiences that are just beyond what you would expect. It's apparent that some brands suck at customer service, and their brand loyalty and image mirrors that. But as with all things, there are my ...

We all know that consumers want to deal with customer service issues online these days, but are brands able to keep up? According to recent research by uberVU, the answer is simply no. For example, 65% of the world's top businesses are on Twitter, but companies only respond to an average of 30% of t ...