How To Create A Knowledge Base For Your Community With Salesforce Experience Cloud?

Every organization should educate its workers, customers, and clients about the products and services they offer and how they put them to the correct use.

Thanks to technology, you can build a Salesforce knowledge base through portals, social groups, applications for Android devices, together with websites. The content you post on Salesforce needs to be precise, informative while suiting your intended audience. Learn why the Salesforce knowledge base plays a crucial role, plus how advanced organizations help in developing one using Experience Cloud.

Salesforce Experience Cloud Guide Header Image


What Is Salesforce Experience Cloud, And How Can It Help You?

An organization disseminates descriptive content about its goods, non-physical products, and public relations through different channels.

Experience Cloud is an ideal platform on which businesses and organizations create informative content and send it electronically to any medium. In the past, people got information about an enterprise through a community page, now called Experience Cloud (EC).

EC is a more collective name and implies that an organization plays a more significant role than assembling a set of people with a common interest.

Through EC, an institution can compile knowledge articles in Salesforce and other forums for the workers and society.

If you need more material outlining how to create a knowledge base with Salesforce for your workers plus prospects, you landed on the right page because we’ve got you covered!

Why Creating An Efficient Community Knowledge Base Is Important

An efficient, informational base helps members of an organization with their prospects to get maximum data within a short time.

The posts you create should be precise and easy to scheme through with links of similar articles for more enlightenment.

An efficient Experience Cloud knowledge base is essential because:

  • It offers solutions to people seeking help because they know where to access their needs
  • It provides answers to frequent queries by the buyers and the whole team
  • It provides guides on how to use different goods and operation manuals of other products
  • It creates a mutual bond holding the company, its workers, and the customer base together.

How Can Advanced Communities Knowledge Base App Help You?

A knowledge directory is crucial for the progressive community in any institution. The Salesforce knowledge management tool by Advanced Communities helps the institution’s administration track the team’s preferences before availing of required services.

The directory enables you to prepare content that suits different members while updating the content on the system accordingly.

Collaborating with workers and team members becomes manageable with a tracking tool and managing their individual activities.

What Are The Key Features Of The AC Knowledge Management App?

The primary function entails passing information to the team and fostering interaction between its members. A good knowledge base should have these key attributes.

  • Easily accessible from different devices like android phones, tablets, and computers to ensure all members access information.
  • It should have a customized and up-to-date Q&A section to provide answers to members’ queries promptly.
  • Its search engine should be optimized to provide search results fast.
  • The organization’s administration should collaborate with their team and prospects to implement knowledge articles in the Salesforce community.
  • Update those articles in the company’s database regularly in correspondence to the emerging trends.

5 Best Practices For Building A Community Knowledge Base With Salesforce

For your Salesforce knowledge articles for community knowledge to be effective, stick to the following practices.

  • Learn your customers and write content suitable for them. They comprise different people with varying needs. When creating the customer foundation, offer Salesforce knowledge articles ideally for each group.
  • The articles on your knowledge base play a descriptive role in the products and services you are selling to the clients and prospects.
  • Ensure the info is available for everyone in the base while making it simplified for Salesforce community knowledge.
  • Evaluate the output of your sensitizing model frequently by collaborating with your internal and external team and incorporating their views into your site.
  • Update your articles regularly so that the search by members is easy and swift.
  • Integrate member details in your database to enable you to have their identities and needs in one place, and this will help you lay down articles suitable for everyone.
  • Keep your data specific to your organizational operations to avoid confusion amongst the members.

Wrapping Up

Salesforce knowledge management is essential for any organization to achieve smooth running and provide satisfactory services to its community.

Investing in an efficient knowledge base will educate and unite the company and its members.

Salesforce Experience Cloud Guide Article Image


If you are interested in even more technology-related articles and information from us here at Bit Rebels, then we have a lot to choose from.