Search query: customer service

25 Customer Service Skills Every Company Should Require [Infographic]

25 Customer Service Skills Every Company Should Require [Infographic]

When was the last time you talked to a customer service rep who was friendly and helpful? There are people in customer service who pride themselves on ...
5 Customer Service Myths Worth Knowing About [Infographic]

5 Customer Service Myths Worth Knowing About [Infographic]

I have personally come across some really bad customer service in my life. I have also had really good experiences that are just beyond what you would ...
7 Ways To Provide Exceptional Online Customer Service [Infographic]

7 Ways To Provide Exceptional Online Customer Service [Infographic]

We all know that consumers want to deal with customer service issues online these days, but are brands able to keep up? According to recent research b ...
12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]

12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]

It's Friday, and most of us were ready to start our weekend yesterday, if you know what I mean. For most people, a perfect day is a day without proble ...
Why Japan Has The Best Customer Service In The World [Video]

Why Japan Has The Best Customer Service In The World [Video]

The company that offers the best customer service is usually the most successful one. Even though it might not have been that way in the past, social ...
Brand Quality Face-Off: Social Customer Service [Infographic]

Brand Quality Face-Off: Social Customer Service [Infographic]

Everyone is talking about social media being the new and ultimate way for brands to handle their customer service. It is supposedly the fastest and mo ...
Social Customer Service: Trading The Phone For Tweets [Infographic]

Social Customer Service: Trading The Phone For Tweets [Infographic]

There are some things our kids will never have any experience with like cassette tapes, floppy disks and what it feels like to dial a rotary telephone ...
What We Can All Learn From Buffer About Customer Service

What We Can All Learn From Buffer About Customer Service

The social tool, Buffer, is truly amazing at helping people with social media time management by sharing and scheduling content, which allows them to ...
FollowBase | Customer Service and Support via Twitter!

FollowBase | Customer Service and Support via Twitter!

It is important specially for the service oriented companies to have a good no a great customer service.  Most consumers now would love to be able to ...
Email Tracking For ServiceNow – Make A Customer Support Anticipating

Email Tracking For ServiceNow – Make A Customer Support Anticipating

Have you ever asked yourself whether contacts got your emails? And really, different types of businesses are curious about user engagement when notify ...
How Customer Self-Service Portals Can Benefit Small Businesses

How Customer Self-Service Portals Can Benefit Small Businesses

The success of your business largely depends on how satisfied your customers are. Once you can make your customers happy, then you can far more easily ...
Lessons For Disaster Recovery Service Providers From Customers

Lessons For Disaster Recovery Service Providers From Customers

On  October 29, 2012, Hurricane Sandy swept off many offices and homes in the eastern coast of the United States. The disaster caused severe damage to ...
How SEO Services In San Francisco Help Small Businesses Stand Out?

How SEO Services In San Francisco Help Small Businesses Stand Out?

Today, small businesses have an incredible opportunity to grow beyond traditional means and reach new customers through online channels. However, stan ...
Scaling Your Business With IT Services In Los Angeles

Scaling Your Business With IT Services In Los Angeles

Have you ever felt like your IT needs are growing faster than your business? As companies in Los Angeles strive for growth, they often hit a wall when ...
3 Engaging Metrics To Encourage Customers To Share Their Preferences

3 Engaging Metrics To Encourage Customers To Share Their Preferences

How do you know what your customers want? Is there a way to better understand their likes and dislikes? And how can you anticipate their needs if you ...
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