Search query: customer service
![25 Customer Service Skills Every Company Should Require [Infographic]](https://bitrebels.com/wp-content/uploads/2013/09/customer-service-skills-needed-infographic-optimized.jpg "25 Customer Service Skills Every Company Should Require [Infographic]")
25 Customer Service Skills Every Company Should Require [Infographic]
When was the last time you talked to a customer service rep who was friendly and helpful? There are people in customer service who pride themselves on genuinely helping customers, but there are just as many who don't. Sometimes it feels like customer service barely exists anymore. Social media has a ...
![5 Customer Service Myths Worth Knowing About [Infographic]](https://bitrebels.com/wp-content/uploads/2013/08/5-customer-service-myths-infographic-optimized.jpg "5 Customer Service Myths Worth Knowing About [Infographic]")
5 Customer Service Myths Worth Knowing About [Infographic]
I have personally come across some really bad customer service in my life. I have also had really good experiences that are just beyond what you would expect. It's apparent that some brands suck at customer service, and their brand loyalty and image mirrors that. But as with all things, there are my ...
![7 Ways To Provide Exceptional Online Customer Service [Infographic]](https://bitrebels.com/wp-content/uploads/2013/06/ecommerce-online-customer-service-infographic-optimized.jpg "7 Ways To Provide Exceptional Online Customer Service [Infographic]")
7 Ways To Provide Exceptional Online Customer Service [Infographic]
We all know that consumers want to deal with customer service issues online these days, but are brands able to keep up? According to recent research by uberVU, the answer is simply no. For example, 65% of the world's top businesses are on Twitter, but companies only respond to an average of 30% of t ...
![12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]](https://bitrebels.com/wp-content/uploads/2013/05/bizarre-customer-service-queries-infographic-optimized.jpg "12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]")
12 Hilariously Bizarre Yet Real Customer Service Queries [Infographic]
It's Friday, and most of us were ready to start our weekend yesterday, if you know what I mean. For most people, a perfect day is a day without problems. Unfortunately, that's sometimes not the way things turn out when you buy something or when something decides to completely crunk out. If you are n ...
![Why Japan Has The Best Customer Service In The World [Video]](https://bitrebels.com/wp-content/uploads/2013/02/best-customer-service-japan-1-optimized.jpg "Why Japan Has The Best Customer Service In The World [Video]")
Why Japan Has The Best Customer Service In The World [Video]
The company that offers the best customer service is usually the most successful one. Even though it might not have been that way in the past, social media has made that unavoidable. When companies or brands don't stay on top of their customer service, that's usually when customers start to abandon ...
![Brand Quality Face-Off: Social Customer Service [Infographic]](https://bitrebels.com/wp-content/uploads/2013/01/brand-quality-customer-service-infographic-optimized.jpg "Brand Quality Face-Off: Social Customer Service [Infographic]")
Brand Quality Face-Off: Social Customer Service [Infographic]
Everyone is talking about social media being the new and ultimate way for brands to handle their customer service. It is supposedly the fastest and most optimized way for customers and brands to connect. Is that true? Well, by the looks of the data presented today, the reality is slightly different ...
![Social Customer Service: Trading The Phone For Tweets [Infographic]](https://bitrebels.com/wp-content/uploads/2012/12/customer-service-social-media-infographic-optimized.jpg "Social Customer Service: Trading The Phone For Tweets [Infographic]")
Social Customer Service: Trading The Phone For Tweets [Infographic]
There are some things our kids will never have any experience with like cassette tapes, floppy disks and what it feels like to dial a rotary telephone (even I barely remember that). At the rate customer service is evolving, another thing they may never experience is what it feels like to call a cust ...
What We Can All Learn From Buffer About Customer Service
The social tool, Buffer, is truly amazing at helping people with social media time management by sharing and scheduling content, which allows them to focus more on being social via the web or mobile device. Last month, I wrote articles on Social Media Examiner about 6 Free Mobile Apps To Enhance You ...
FollowBase | Customer Service and Support via Twitter!
It is important specially for the service oriented companies to have a good no a great customer service. Most consumers now would love to be able to send their messages to the companies they support by busying their service and products through the customer service.
There is a new tool now that ...
Email Tracking For ServiceNow – Make A Customer Support Anticipating
Have you ever asked yourself whether contacts got your emails? And really, different types of businesses are curious about user engagement when notifying them, for example, with updates or upcoming events. However, there is a way to get rid of making traditional assumptions with the help of Email Tr ...
How Customer Self-Service Portals Can Benefit Small Businesses
The success of your business largely depends on how satisfied your customers are. Once you can make your customers happy, then you can far more easily drive them into making more purchases from your business, turning one-time clients into repeat and loyal customers.
But constantly improving custo ...
Lessons For Disaster Recovery Service Providers From Customers
On October 29, 2012, Hurricane Sandy swept off many offices and homes in the eastern coast of the United States. The disaster caused severe damage to New Jersey coastline and New York City. According to Fortune Magazine, out of 500 U.S. corporations with the maximum revenues in 2010, 45 of them had ...
Maximizing ROI: How Customized IT Management Services Drive Business Success
In today's fast-paced business landscape, companies are in a relentless pursuit to stay ahead of the curve. Effective IT management plays a pivotal role in this quest, as it can greatly enhance operational efficiency and customer satisfaction. Customized IT management services tailored to a business ...
How AI Predicts What Your Customers Want Before They Ask
You're browsing an online store, not looking for anything specific. Then a product pops up — something you didn't search for but immediately want. It feels like the site read your mind.
This happens constantly now. Streaming platforms suggest the perfect show. AI-Powered Recommendation Systems re ...
How AI-Driven Automation Is Revolutionizing Financial Workflows In Healthcare Support Services
Technology is quickly transforming the financial side of healthcare operations. From increasing accuracy to reducing administrative workload, automation is creating new levels of efficiency across the industry. This change is especially valuable for organizations managing complex billing and reimbur ...